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NSCC Professional Education
 

Do you enjoy working with computers?
Are you organized and able to focus on detail?

Consider a career in Information Technology (IT): work with computer hardware, software, multimedia, and network systems, design new coputer equipment or games, ensure software and networks are working and secure. Earning industry certification can give you the edge you need to advance in your career.

Contact us personally to enroll.
(978) 236-1200

 

Help Desk Support Professional (XDH)

Program Quick Facts:

Computer User Support Specialist:Computer user support specialist help people solve problems with their computer hardware and software.
Median Level Wages:$41.940 - $60,090
10-year Projected Growth:Massachusetts: 9.9% • Metro North: 11.0%

Required Courses (listed in recommended order):

You may enroll in any of these courses even if you are not in the certificate program. You may be able to receive college credit through Prior Learning Assessment and Experientail Learning for these courses.

 

Service Desk and Support Analyst
Start: April 2
Days: Tuesday
Time: 6:00pm - 9:00pm
Campus: DANVERS
Designed to equip you with the skills essential to deliver excellent levels of customer service in a support desk environment needed across multiple industries and organization today. Learn to respond professionally to user inquiries, assess problems and issues with IT equipment and applications, and provide a resolution. Learn best practices for communications, customer service, teamwork, ethics, service desk processes, and terminology usage. Issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques will be covered.
Course detail.
Cost: $399

 

CompTIA IT Fundamentals
Start: January 29
Days: Tuesday
Time: 6:00pm – 9:00pm
Campus: DANVERS

CompTIA Fundamentals certification is your launch pad for an IT career. Establishes an ideal IT foundation for non-technical professionals and advanced end-users at home, work, college, or high school. Focus on essential IT skills including features and functions of common operating systems and establishing network connectivity, identifying common software applications and their purpose, and using security and web browsing best practices. Prepares you for the CompTIA® IT Fundamentals? examination (Exam FC0-U51 or FC0-Z51) and is a suggested prerequisite to CompTIA A+. Cost of the exam is not included in the cost of the program.
Course detail.
Cost: $399

 

CyberSafe
Start: January 31
Days: Thursdays
Time: 5:30pm - 9:30pm
Campus: DANVERS

Attention all end-users of computers, mobile devices, networks, and the Internet! Time to use technology more securely to minimize digital risks. Learn and understand security compliance considerations, social engineering malware, and various other data security related concepts. Explore the hazards and pitfalls and learn how to use technology safely and securely. Book and CyberSafe Certificate Exam included.
Course detail.
Cost: $89

 

CompTIA A+ Certification Prep
Start: January 24
Days: Thursdays
Time: 6:00pm – 9:30pm
Campus: DANVERS

CompTIA A+ Certification 900 series course is the foundation of your IT career. Build on your existing user-level knowledge and experience with personal computer software and hardware to learn fundamental skills and concepts needed for the job. Acquire the essential skills and information to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic PCs, and the ability to connect users to the data they need to do their jobs regardless of the devices being used. Prepares you for the CompTIA A+ certification examinations, 2016 objectives exam numbers 220-901 and 220-902. Cost of the exam is not included in the cost of the program.
Course detail.
Cost: $1,999

 

New! CompTIA Network+: Online
Start: Spring 2019
Days: FLEX
Time: FLEX
Campus: ONLINE COURSE

Prepare for a career as a network technician. Designing and implementing functional networks are among the most important skills to have as an IT professional. Build on your existing IT knowledge by exploring computer networking concepts, including layers of the OSI model and the TCP/IP model. This vendor neutral certification will give you the skills needed to manage, troubleshoot, install, and configure basic network infrastructure. You will master basic networking concepts and gain a fundamental knowledge of network design, security, cloud computing, forensics, advanced, IP addressing concepts, and routing and switching. Upon successful completion, you will receive a voucher for N10-007 at no additional cost.
Course detail.
Cost: $1,695

 

New! COMPTIA Certification Training: A+, Security+, and Network+: Online
Start: Spring 2019
Days: FLEX
Time: FLEX
Campus: ONLINE COURSE

Careers in Information Technology are steadily growing, and what better way to train for a new career than to prepare for three respected certifications in one convenient online program? Build the foundational knowledge needed for employment in cutting-edge IT roles. Along with learning the fundamentals of IT, you will study a range of related disciplines, including building and managing a data network, troubleshooting networking issues, routing and switching, risk assessment, and data recovery. To gain further understanding, you will be able to practice the concepts being taught, using interactive virtual software. Possible careers include Tech Support, IT Specialist, Network Administrator, Network Installer, and Security Consultant.
Course detail.
Cost: $3,995

 

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North Shore Community College is a nonprofit institute of higher education and is rated among the nation's top 2-year colleges for adult learners.

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