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NSCC Community Education

Front Office Essentials (XOE)
Required Courses


CSP207 Share This: Professional Approaches to Social Media
Explore how professionals and organizations can effectively use social media for a variety of professional purposes including connecting with a larger network, improving relationships with existing customers and businesses, and channeling relevant information to the right people. Cover the nuts and bolts of social media platforms such as Facebook, LinkedIn, Twitter, Youtube, and Blogger, while also providing some deeper context on how to use these tools for different opportunities and engagement with different populations. Marketing, advertisement and connecting with customers and communities through the use of social media will be addressed. Also, issues of social media including proper etiquette, privacy, and quantifying social media interactions will be covered. Students must activate their Campus Pipeline Account prior to first class.
CSA405 Bookkeeping and Accounting Part 1
An introduction to bookkeeping and accounting covering the accounting cycle. Analyze and record transactions using debits, credits, and T accounts. Along with posting in the journal and the ledger. Prepare trial balance, create adjustments, and produce financial statements. Calculator and ruler are required. Textbook Required: Available at the Danvers Campus Bookstore. Students must activate their Campus Pipeline Account prior to first class.
CSA673 Business Communication and Interoffice Skills
The ability to communicate effectively plays a major role in achieving career success. Technological advancements have increased the need for skilled communicators, and employers state that the application of acceptable communication skills is essential for a workforce to survive in a competitive, global environment. Designed to provide you with those essential skills by offering skill development in practical applications which emphasize the improvement of writing/communication skills necessary for effective business communications.
CSA702 Terminology for the Medical Office
Looking to gain the necessary terminology for employment in the health care field or to add new skills to your current position in healthcare? Learn the needed skills in medical word structure: roots, prefixes, and suffixes; along with word definition, spelling, and pronunciation. TEXTBOOK REQUIRED: Available at Danvers Campus Bookstore.
CSJ102 Electronic Health Record Specialist
New government regulations have created the need for professionals trained in Electronic Health Records (EHR). Learn Medical Record Software, how to navigate through the system, entering and editing patient health information, capturing and recording EHR data, HIPAA Privacy Act, Standard Codes, and more. Must have a working knowledge of Excel, Word, plus keyboarding skills. FLASH DRIVE REQUIRED. TEXTBOOK REQUIRED: Available at the Danvers Campus Bookstore.
CSL122 How to Manage Conflict in the Organization
Conflict can destroy productivity and performance. Learn the practical knowledge, proven techniques, and psychological insights you need to resolve conflicts successfully. Respond quickly and effectively to issues as they arise, turn conflicts into constructive forces for improving your performance, and understand the fundamental processes and factors that cause and perpetuate conflicts. Textbook included.
CSL132 Take Control - Time Management
Learn proven time management strategies for increasing your productivity and efficiency. Discover how to use effective systems for setting and achieving your goals and reducing on-the-job stress. Applying the tools and techniques outlined here, you will be prepared to meet your contemporary time challenges and balance the demands of work and personal life. Textbook included
CSP115 Microsoft Excel: Level 1
Shave off hours of your work time! Create budget and expense reports by entering and copying formulas and functions. Format spreadsheets with different fonts, styles, shading, and color. Create and print colorful bar, line, and pie graphs. Use the database functions to sort and print records. TEXT BOOK & FLASH DRIVE REQUIRED: Available at the Danvers and Lynn Bookstore. Must have some experience with Windows and the keyboard. Students must activate their Campus Pipeline Account prior to first class.
CSP116 Microsoft Word: Level 1
Have some typing skills, are familiar with the keyboard and Windows? Time to take it to the next level. Learn to create, format, and print all types of documents. Discuss file management, text management, formatting and much more. TEXT BOOK & FLASH DRIVE REQUIRED: Available at the Danvers and Lynn Bookstore. Students must activate their Campus Pipeline Account prior to first class.
CSP240 Introduction to the Computer
An ideal beginner's class. From computer hardware basics to exploring Windows and Office 2016 (including Word). Learn through hands-on sessions to open, close, size and switch between windows; create, edit, format, save and print a document. Build the necessary foundation for further study in computers. Knowledge of the keyboard is necessary.
CSP286 Quickbooks Pro: Level 1
An introduction to the current version of QuickBooks for Windows. Topics include chart of accounts, list of vendors, items, customers, cash sales, invoicing, payments, and deposits, bank reconciliation, bill payments, and creating reports and graphs. Knowledge of computers and Windows required. Flash drive required. Textbook required, available at Danvers Campus Bookstore. Prerequisite: Bookkeeping and Accounting: Part 1 or equivalent experience. Students must activate their Campus Pipeline Account prior to first class.
CSP291 File Management Proficiency
Create, delete, restore, rename, and copy files and folders. Organize and keep track of your files and folders more efficiently using 'My Computer' and the file manager 'Explorer'. Become proficient in using a flash drive to store files and folders and transfer to another computer. Use a network drive and hierarchy to locate files and folders. Create shortcuts and perform searches. Prerequisite: Completion of Introduction to the Computer or equivalent computer experience. FLASH DRIVE REQUIRED. Students must activate their Campus Pipeline Account prior to first class.
CSP475 Microsoft Outlook: Level 1
Outlook is more than just sending and responding to emails. Learn to manage your calendar, contact information and utilizing the Tasks and Notes features as well as discussing the importance of using email responsibly and effectively. TEXT BOOK & FLASH DRIVE REQUIRED: Available at the Danvers and Lynn Campus Bookstore. Must have some experience with Windows and the keyboard. Students must activate their Campus Pipeline Account prior to first class.
CSW141 Business Writing
An introduction to the techniques and types of professional writing for business correspondence. Designed to help strengthen skills of effective business and professional communication in both oral and written modes. After successful completion of this course, students will have the skills necessary to communicate effectively in a variety of professional situations. Areas to be covered include: Business emails, memos, letters, PowerPoint presentation, cover letters and resume preparation.

North Shore Community College reserves the right to make changes in courses, program requirements, policies, and regulations as circumstances dictate. There is no guarantee that any listed course will be offered in any given semester.

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