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 INF306 - Service Desk and Support Analyst:
Noncredit
How do I Register?
Designed to equip you with the skills essential to deliver excellent levels of customer service in a support desk environment needed across multiple industries and organization today. Learn to respond professionally to user inquiries, assess problems and issues with IT equipment and applications, and provide a resolution. Learn best practices for communications, customer service, teamwork, ethics, service desk processes, and terminology usage. Issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques will be covered. Textbook required: For textbook information please call (978) 236-1200.
Course-Sec/
CRN
Term Start/
End Time
Days Location/
Room
Cost Start/
End Dates
Instructor View
Books
INF306–ABH
19968
Spring
2019
05:30 PM
09:30 PM
  Tuesday Thursday
Danvers/Math&Sci
116
$399 Apr 23, 2019
May 9, 2019
D Moga View
INF306–ADH
19452
Spring
2019
05:30 PM
09:30 PM
  Tuesday Thursday
Danvers/Math&Sci
116
$399 Feb 12, 2019
Feb 28, 2019
D Moga View

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