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 INF306 - Service Desk and Support Analyst:
Noncredit
How do I Register?
Designed to equip you with the skills essential to deliver excellent levels of customer service in the service and support desk environment. Learn best practices for communications, customer service, teamwork, ethics, service desk processes, and terminology usage. Issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques will be covered. Textbook required: For textbook information please call (978) 236-1200.
Course-Sec/
CRN
Term Start/
End Time
Days Location/
Room
Cost Start/
End Dates
Instructor View
Books
INF306–ADH
98691
Fall
2018
07:00 PM
09:30 PM
   Wednesday
Danvers/Math&Sci
116
$399 Oct 24, 2018
Dec 12, 2018
D Moga View

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